Refund Policy

Digital sales are generally final

All sales are considered final once access to the software has been provided.

A full refund may only be granted if the software cannot be successfully launched or used on a supported system after all required troubleshooting steps have been completed, including a complete and clean reinstallation of Windows when requested by the Advance support team.

Required troubleshooting process

Before a refund request can be approved, the customer must complete and cooperate with the troubleshooting process.

• Follow all installation and troubleshooting instructions provided by Advance.
• Cooperate with the support team and provide reasonably requested information needed to diagnose the issue.
• Perform a complete clean installation of Windows if requested by the support team.
• Attempt to install and launch the software again after the Windows reinstallation.
  
  When a refund will not be issued

A refund will not be issued when the customer refuses or fails to complete the required troubleshooting process, including a requested clean Windows reinstallation. Refunds are also not provided for the following reasons:

• Change of mind or accidental purchases.
• Failure to read the product description, requirements or compatibility information before purchasing.
• Hardware or software incompatibility that was clearly disclosed before purchase.
• Problems caused by third-party software, unsupported configurations, modified operating systems or user actions.
• Temporary service interruptions, maintenance or product updates.
• Failure to use the product during the purchased access period.
  
  Qualifying software failure

If the customer completes all required troubleshooting steps and a clean Windows reinstallation, and the software still cannot be launched because of an issue attributable to Advance software, Advance will issue a full refund.

By purchasing a product, you acknowledge and agree to this Refund Policy.